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1.目的PURPOSE
为规范仓库的日常运作，维护公司资产安全，提高客户服务能力。
In order to regulate the daily operation of the products warehouse, maintaining the company’s assets security, improve customer service capabilities.
2.适用范围SCOPE
仓库
Warehouse
3.名词解释DEFINITION
DN – DELIVERY NOTE
DC – DISTRIBUTION CENTER
PP单 – PICK & PACK单
HK - HONGKONG
WDS – WAREHOUSE DELIVERY SCHEDULE
PENDING区 – 不确定的，待处理的区域
4.仓库日常管理Warehouse daily management
4.1 所有仓库人员必须严格按仓库标准操作流程进行日常操作，仓库操作组对当日发生的进出存储作业数据必须是清晰准确传递给数据组，做到日清日结。数据组确保系统中产品的进出及结存数据的正确无误。及时登记电子明细账并与系统中的数据进行核对，确保两者的一致性。
All warehouse staffs must be strict comply with the standard operating procedures for daily handling. the data of inbound & outbound must be clearly and accurately passed to the data team from inventory team timely. Data team to ensure the system data including IN/OUT and balance stock is correct, timely update the e-documents, to check the consistency both in the e-documents and system data.
4.2仓库数据组必须将产品的明细电子档放在共享盘，并用中英文分门别类，确保易于查询。对所有PENDING产品建立相应的清晰准确的跟踪报表。
Data team must put e-documents on the sharing disk, to ensure easily accessible (only read for other person). A clear & accurately tracking report to record those “PENDING” products.
4.3做好产品的日常核查整理工作，仓库必须对各类库存产品定期进行检查盘点，并做到系统、电子账、物一致。
To do the daily verification & collation work of products, to ensure the system & e-documents data is correct.
4.4仓库操作组必须依照数据组的要求对可疑账/物数据和实物产品进行不定时盘点，和分类整理，并确保准确的数据信息传递给数据组。
Inventory team must base on the requirements of data team to check physical stock for those suspicious data, if need.
4. 5仓库的产品分类必须清晰明确，货架必须牢固整洁。
The product categories must be clear, and racks to be firm and clean.
4.6仓库产品摆放必须保持整齐、通风、干燥、防火、防虫、防霉、防尘。
Products must be keep neat, ventilation, drying. Preventing fire, insects, mildew and dust.
4.7仓库显要位置需摆放足够数量的干粉灭火器，并经常检验灭火哭的压力表，确保有效备用，仓库人员应能熟练操作灭火设备。
Warehouse to be placed in a prominent position a sufficient number of dry powder fire extinguishers, and warehouse man should able to skillfully operate fire fighting equipment.
4.8仓库严禁烟火，下班应每天检查门、窗是否关好，各种电源是否关闭等（摄像监控系统不关），方能下班。
Prohibited fireworks in warehouse, should check the doors & windows are closed before off work every day, including power supplies except CCTV.
5.入库管理–详见《仓库标准操作流程》
Inbound management – see <<Warehouse standard operation procedure>>
5.1产品进仓时，仓库操作组必须凭送货PACKING LIST、新加坡批准的PACKING LIST办理入库手续; 对不合格产品或手续不齐全的产品，应报告主管后，决定拒收或放置于PENDING区。
When goods inbound, inventory team must base on the SG approved packing list to handle the inbound process (FD’s deliver goods should base on merchandiser’s confirmed PL) . must report to supervisor when met any unusual.
5.2入库时，仓库操作组必须2人前后查点产品的STYLE NO.、COLOR、SIZE、QTY以及产品外观目视质量等项目，如发现任何与新加坡批准的PACKING LIST不符的地方，应清晰准确注明在PACKING LIST并签名交数据组，数据组应立即邮件与相关同事确认，并跟踪获得解决。产品在没有办理完入库手续时，必须置于PENDING区。
When receiving, inventory team must be 2 persons to count the income products one by one comply with the approved PL. check the outside appearance of product, hangtag sticker, polybag sticker, UPC sticker, etc. in case of discrepancy between physical goods and approved PL, must make a clear marks on the PL and pass to data team, then data team will follow up. The products should be putted into the PENDING area before goods has not finished the receiving procedure.
5.3 接收产品与批准的PACKING LIST没有异常, 非欧洲区产品必须按区存储，欧洲区产品按产品分类或按相应的客户订单存储于货架。操作组必须在PACKING LIST 标识清晰准确的产品位置，数据组录入相应准确位置于电子档中。特别的产品必须置于其专属区。如土耳其产品，客户VAKKO. 部分产品还需要进行预分配给一些已经付了货款的客户或是具有优先权的客户，它们都应该在一个特别地存储位置。
Not found discrepancy between physical goods and approved PL, Europe products should go to shelf for store in, and Non-Europe products should store in relative area as per products belongs region. Inventory team must make a clear location for every item on PL, data team input the products location into e-documents. If it is VAKKO goods, must keep in special shelf. Some products should pre-allocated to relative customer which customer have paid the payment of goods in advance.
5.4 数据组必须立即完成数据录入和电子档的更新做到日清日结，并和操作组同事一起对当天收货的ITEM进行例行盘点，再次核对系统、电子帐数据与实物的准确性和一致性。
Data team must accurately fulfill the data entry and update e-documents timely, then print out the stock PDF file after receiving goods every day, to check the physical stock base on the stock PDF file together.
6.出库管理
Outbound
6.1正常出货 - 详见《仓库标准操作流程》
Generally outbound – see <<Warehouse standard operation procedure>>
6.1.1 数据组接到新加坡的PP单，检查PP单上的相关信息是否合乎逻辑，并确定需要PICK/PACK的数量，标上货物存储位置，然后签名后发给操作组以PICK&PACK. PP电子档也必须按顺序及规则命名后存档。
Data team received PP list from SG, check those data information on PP, confirmed the pick & pack qty and make products location on PP, print out and pass to inventory team for picking &packing.
6.1.2 操作组执行PICK&PACK，当发生找不到货的情况下，应立即告知数据组进行原因查询，并最终与数据组一起解决问题。执行操作时，必须一人负责PICK，另一人负责PACK。
Inventory fulfill the pick & pack process, must be a person picking , another packing.
6.1.3 PACK完毕，操作组应在PP单上清晰准确注明什么产品包入哪个箱，注明该箱总重及该箱L/W/H尺寸，并签名后交与数据组。数据组发现任何不符合规则的PP，有权要求其立即改正。操作组开始粘贴地址标签、箱号标签。
Packing finished, inventory team should mark in PP which product in which carton, mark in PP with DIMS and GW, signature and pass to data team. Must immediately correction when data team found any unusual in PP. inventory team needs to paste the address label, carton no. label and RAOUL logo label, etc.
6.1.4数据组依照操作组填写的PP单，完成PP单电子档更新，并归档操作组的PP单。数据组应检查更新后的PP单的信息是否合乎逻辑，如果有不能满足订单的部分，需发给新加坡确认。确认后应立即在系统创建DELIVERY NOTE, 并与操作组提供PP单核对其准确性，核对OK应立即交与操作组，操作组必须再次与PP单核对，OK，将DN用透明袋装好贴在隔板上，并装入第一箱中。
Data team update the e-PP sheet and filed those hardcopy PP list. If there is part does not meet the demand of order, to be sent to SG to confirm. Check its accuracy base on the PP after create DN. Inventory team check again the DN’s accuracy base on the PP, then put the DN into a transparent bag, then paste this bay on the top cardboard of 1st carton.
6.1.5 所有PP单完成包装，数据组应立即打印一份有其签名的SELF-QA SHIPMENT CHECKLIST给操作组，同时数据组应安排运输出货。操作用该“自检检查清单“检查所属客户的箱数、包装外观、标签等有没有错误或遗漏，并按客户或地区整理好。操作组检查并填充好检查清单放置于白板，以便于信息共享和监督。出货后，操作组应将该文档归档。
All of PP list has been finished package, data team print out a SELF-QA SHIPMENT CHECKLIST and pass to inventory team for shipment check. At same time, prepare the shipment documents and arrange forwarder pick up goods.
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发表于 2015-3-10 11:50:07
